Refund policy
📜 Return & Refund Policy — Veloura Vouge
At Veloura Vouge , your satisfaction is our priority.
We want you to feel confident and happy with every purchase.
Return Policy:
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You can return an item within 3 days of receiving your order.
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Returns are accepted only if the product is damaged or broken upon delivery.
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The product must be unused, in original condition, and with all original labels and packaging.
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To initiate a return, please contact us within 3 days of receiving your item by emailing us at [your email] or messaging us on WhatsApp [your WhatsApp number].
Refund Policy:
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Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 7 business days via your original method of payment.
Important Notes:
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Return shipping charges will be the customer’s responsibility unless the item received was incorrect or defective.
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Products without their original label will not be eligible for a return or refund.
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No returns or refunds will be accepted after 3 days of delivery.
đź“© How to Request a Return:
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Send us your order number and clear pictures of the damaged item.
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We will verify and provide you with return instructions.
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Ship the item back securely with the label.
Veloura Vouge  reserves the right to refuse returns that do not meet the conditions stated above.
email : velouravoguepk@gmail.com